Please take ample time to read our terms and conditions before any purchases. If you have any further questions, please email us at hello@charisgems.com for clarifications.
Kindly note that we may change our terms and conditions from time to time so we advise that you check this page for updates.
By using our Website, you acknowledge that you have read, understood and agree to follow and be legally bound by the terms and conditions of this Agreement whether you are merely visiting the Website or are a registered member of the Website.
DEFINITIONS
“You” “Your” means a visitor, registered member, or user of the Website.
“We”, “Us”, “Our”, means Charis Gems & Pieces.
PURCHASE
For each product purchased on the Website, you agree to pay us the stated amount set forth on the Website for said product. All monetary amounts referred to in this Agreement and posted or otherwise displayed on the Website shall be paid by you. All prices quoted for products are inclusive of VAT at current rate. Changes to orders by the Purchaser can only be accepted before the product is processed and picked up for delivery.
Crystals and gemstones are nature’s true beauties, but they are not a substitute or replacement for seeking professional medical, legal, health, or financial advice. Our crystals & gemstones are not intended to diagnose, treat, prevent, or cure any disease or malady. Crystals and gemstones are intended to be appreciated for their natural benefits and beauty, and used alongside modern professional methods.
We recognize that crystals are used by many for different purposes. In this regards, we do not take responsibility for any purpose for which it is used. We are absolutely particular about the treasures that God has blessed us with.
USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to us on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, “Comments”) shall be and remain the property of Charis Gems & Pieces.
You agree that the business is free to use, without your consent, restriction and compensation to you, any ideas, concepts, know-how, suggestions, or techniques contained in any Comments you send to the Website for any purpose whatsoever including but not limited to marketing products or services using such information.
We have no obligation to respond to any Comments. You agree that Comments submitted by you to the Website will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s).
COUPON CODE USAGE
Valid voucher codes can be applied by entering the coupon code at checkout. Voucher codes cannot be used against any purchase made prior to receipt of the voucher or code.
Vouchers expire, where a voucher is not used during its validity period, take notice there is nothing on our part to do about an expired voucher.
Vouchers can only be used to make purchases on the website.
A voucher cannot be used more than the number of times it is set to be used.
OUT OF STOCK
Products with no “ADD TO CART” option are out of stock. Not every item on our website are available to order. Kindly click on the “INSTOCK NOTICE” option when you want to be informed about the availability of the item.
RECEIVED INCORRECT ORDER
Where you received an incorrect order. Please kindly contact hello@charisgems.com immediately to make things right.
SHIPPING TERMS
The Business will take all reasonable steps to ensure goods are delivered at the agreed time and date, however, they accept no liability for delay in delivery for any cause out of their control or caused by the dispatch company.
We provide the lowest shipping cost possible. We do ship worldwide so everyone can enjoy the beauty of our stones.
All orders above 100,000 Naira is entitled to free delivery within Lagos.
For international deliveries, you will need to cover customs costs or taxes should any be incurred in shipping to your destination.
Shipping within Lagos takes 2 to 3 business days.
We do not offer same-day delivery. All packages are processed and shipped the next business day. There is an option to pick up the item by yourself or order another courier to come to pick, this is however subject to our terms.
Shipping outside Lagos takes 4 to 7 business days.
We offer Park pick up and Doorstep delivery for Nationwide shipping outside Lagos.
While most international packages arrive within 1-2 weeks it can take up to 8 weeks for delivery in some countries. Be aware that any international customs office can detain a package for up to 30 days.
RETURNS AND EXCHANGES
Orders must be cancelled before the order ships. We will not cancel orders that have been shipped, they will need to be returned. Please contact us within 24 hours for cancellation as most orders ship within 48 hours.
When you return an item or an order everything must be in the original packaging (or comparable); which means the bubble wrap, purse, box, and any other packing materials used to protect your gems. It must be returned in the same box or bubble mailer (or comparable) your order arrived in, and you must input your order number on the package so we can correctly identify you as the customer.
If the returned order arrives broken due to careless re-packaging, or if you return an order without receiving the proper acknowledgement from us, your order will not be eligible for return credit.
The cost of returning the goods is the responsibility of the Purchaser unless otherwise agreed.
If any item in your package arrives broken, please contact us immediately and include photographs of the broken item and if the shipping box/package has damaged, please send a photograph of the damaged packaging.
We collect and process returns on Fridays of every week. Any exchanges or refunds are handled on Fridays when the return is processed.
Please allow 3-5 business days for refunds to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase. We refund the total of the items purchased, shipping is not refunded as shipping fees are paid to the courier contracted at the time of your original delivery.
COPYRIGHT
The contents of this website are protected by copyright. You may view or download any part or parts of this site for private purposes, but you are not permitted, without our permission to reproduce, copy or transmit this site or any part in any way.
COMPLAINTS
Customer service is our priority!
Please write to us with any complaint you may have about our products or services and we will endeavour to respond in a timely manner;
Email: hello@charisgems.com
Phone: +2348062714121
Please do not leave neutral or negative feedback without giving us a chance to make things right.
